Terms & Conditions

DAMAGED ITEMS

If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged, and exchanges are only for the exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.

EXCHANGE POLICY

At Karma IQ, we reserve the right to offer an exchange only if the wrong product was sent due to an error on our part. To initiate an exchange, the customer must submit a photo of the unopened and undamaged product within 48 hours of delivery. The product must remain in its original condition, with all packaging intact.

No other exchanges will be accepted for any reason. Exchanges will be processed only for the same item ordered, unless the originally ordered item is no longer available.

EXCEPTIONS

Certain items are not eligible for exchange, including perishable goods, custom products, and hazardous materials. Sale items and gift cards are also non-refundable. Products must be returned in new condition with the seal intact.

LOST PACKAGES AND STUCK SHIPMENTS

The customer is responsible for filing a lost package claim with the shipping carrier (USPS, FedEx, or any other carrier used for your order) in the event of a lost or misplaced package. We provide tracking information for every order to help customers monitor their shipments. Once a package is in the hands of the carrier, Karma IQ is not responsible for any delays, lost, or misdirected packages.

A package may be stuck in transit if it's taking longer than expected to arrive. This could be due to a number of factors, such as weather, split shipments, or a lost package. A "stuck in transit" message may also appear if the package hasn't been scanned at a distribution center in the last 24 hours. In such cases, please follow these steps:

1. Check the Tracking Information to verify the latest scan location.
2. Contact Your Local Post Office or the nearest office of the shipping carrier used.
3. Submit a Search Query Online through the carrier’s website (for USPS, FedEx, etc.).
4. File a Claim Online with the Postal Carrier directly to initiate a formal inquiry.

Depending on the courier service, your package could remain stuck in transit from a day up to two to three weeks. If your package is delayed beyond this timeframe, we recommend contacting the carrier for additional support.

If the package was sent to the wrong address due to an error in the shipping information provided by the customer, please refer to our Insufficient Address Policy below for further details on how this situation will be handled.

MUSHROOM GUMMIES SHIPPING RESTRICTIONS

One or more of the primary active ingredients in this product are either regulated, prohibited, or illegal in the following states, and because of this, this product can, unfortunately, not currently be shipped to these states: Louisiana.

SUBSCRIBE TO MAILING LIST FOR LEGAL UPDATES

To receive the latest updates regarding the legality of our products in your state, we encourage you to subscribe to our mailing list.

While we do our best to maintain this content with the most relevant regulatory information, we may not always have the chance to do so, so this information may not always be 100% up to date.

Additionally, some states and local vicinities may have enacted specific laws and/or regulations regarding specific ingredients that we may not be aware of. For that reason, you are strongly advised to consult with your attorney or research the specific laws and regulations in your state and/or local vicinity in order to fully understand the legality of our products in your state or city of residence.

INSUFFICIENT ADDRESS POLICY

If a package is returned to us due to an insufficient or vacant address, we will contact the customer using the provided information. The customer has 48 hours to respond via email or phone to provide a correct address or further instructions.

If reshipment is requested, the customer will be responsible for paying the additional shipping fees necessary to send the item to the corrected address. If the original shipping was free, we reserve the right to charge for the initial shipping costs as well as any additional reshipment fees.

If there is no response from the customer within the given timeframe, the order will be canceled, and we will issue a refund minus the original shipping fees and a 20% inconvenience fee of the subtotal of the order.

CANCELLATIONS AND DENIAL OF REFUNDS/CANCELLATIONS

While we strive to accommodate all requests, we reserve the right to deny any refund or cancellation for any reason. Additionally, Karma IQ retains the right to deny service or sales to any person(s), business, or entity for any reason.