RETURN & PRIVACY POLICY
At Karma IQ, we prioritize exceptional customer service and safeguarding your privacy. Our commitment is to utilize the information we gather solely for processing your orders and providing updates regarding our brand. Please review the following for comprehensive details on our return and privacy policy.
INSUFFICIENT ADDRESS POLICY
In the event of a package return due to an Insufficient or Vacant Address, Karma IQ will make efforts to reach out to the customer using the provided contact details. Upon notification, the customer is granted a 48-hour window to respond via email, text, or phone. Should the customer fail to respond, they will be required to cover the reshipment costs to the correct address. Failure to respond within the stipulated time frame will result in order cancellation and a refund, deducting the shipping fee and a 10% inconvenience fee from the subtotal of the order.
RETURN POLICY
At Karma IQ, we take great care to ensure the quality of our products and your satisfaction. Due to the nature of our consumable products and the strict regulations surrounding their contents and the associated Certificate of Analysis (COA), we are unable to accept returns on any of our products, whether opened or unopened. This policy is in place to ensure the safety, quality, and integrity of all our offerings.
Taste is too subjective—what one person may enjoy, another may dislike. Therefore, we cannot offer refunds or returns simply because you do not like the taste or flavor, and we apologize for this in advance.
We guarantee that our products will arrive safe and sound. If you receive any items that are damaged or defective, please notify us within 48 hours of delivery. To initiate a replacement, please email support@karmaiq.com with your order number and a photo of the damaged item. We will replace damaged or compromised items at no charge. Please note that we do not replace items with only damaged packaging; the product itself must be defective.
Thank you for your understanding and continued support of Karma IQ.
INFORMATION COLLECTION AND USAGE
When placing an order, we require your name, email address, mailing address, credit card number, and expiration date. This information facilitates order processing, fulfillment, and order status updates. Your phone number is necessary for potential further inquiries regarding your order details.
SECURITY MEASURES
At Karma IQ, we prioritize the security of your information. When processing payments, we utilize secure encryption protocols through our own processing system and PayPal’s secure server. This ensures that all sensitive information, such as credit card details, is encrypted before transmission, safeguarding it against unauthorized access.
Additionally, all customer data collected by Karma IQ is stored securely and protected against unauthorized access. We employ stringent security measures to maintain the confidentiality and integrity of your personal information, providing you with peace of mind when shopping with us.
NON-DISCLOSURE POLICY
Karma IQ upholds strict confidentiality standards. We do not sell, trade, or rent your personal information to any third parties.
YOUR CONSENT
By utilizing our website, you consent to the collection and utilization of your information by Karma IQ. Any modifications to our privacy policy will be promptly updated on this page, ensuring you remain informed about the information we collect, its usage, and any disclosure circumstances. By accessing our website, you affirm that you are at least eighteen (21) years old or the age of majority in your jurisdiction of residence. Users under the age of 21 or under the age of majority in their jurisdiction are not permitted to use the website for any unlawful activities. Karma IQ disclaims responsibility for alterations made to sold products and the contents placed in them by buyers.
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